Paul Rouke Bio

I'm the user experience director at PRWD, and have 7 years commercial experience at Littlewoods Shop Direct. Delivering User Centered Design processes to improve systems and applications is what I do.

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PRWD

Usability and software development agency specialising in:

  • User Centered Design
  • Best Practice E-commerce capability, UCDCommerce
  • Business Modernisation

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PRWD, specialists in online user experience
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0161 918 6729

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Posts Tagged ‘ROI’

Presentations From Usability: What’s The Use?

Thursday, January 29th, 2009

Thanks to everyone who came to last nights usability event that we sponsored in Manchester, Usability: What’s The Use? There was around 100 people in all which was great to see.

Full event details and resources

You can view further information from my presentations, including the video clip on User-centered design from a companies perspective, at the events page on our main business site.

In addition below are the presentations I gave on the night…

An introduction to usability

Usability for customer facing websites

Usability for internal software systems

PRWD : Delivering ‘Productivity Without Difficulty’

Thursday, November 20th, 2008

Having not previously made the definition of our company name acronym visible electronically, we felt now would be an ideal time to share this with our readers.

PRWD, An Acronym for ‘Productivity Without Difficulty’

PRWD - Productivity Without Difficulty

Productivity – A Wikipedia definition

Productivity in economics refers to measures of output from production processes, per unit of input. Labor productivity, for example, is typically measured as a ratio of output per labour-hour, an input. Productivity may be conceived of as a measure of the technical or engineering efficiency of production.

read the full definition of Productivity on Wikipedia

Types Of Productivity We Improve

Productivity measures, such as conversion rates and efficiency of a business system

Without Difficulty – An Answers.com definition

Something not easily done, accomplished, comprehended, or solved. A laborious effort; a struggle.

read the full definition of Difficulty at Answers.com

Types Of Difficult User Experiences We Rectify

Examples of difficult user experiences, such as confusion, lack of trust and feeling overwhelmed
A few examples which you may relate to are as follows:

  • removing confusion when submitting an application form online
  • removing being overwhelmed when using a business system
  • removing concerns of trust and privacy when considering an online purchase
  • removing complexity when navigating through large sets of information or products
  • removing frustration when a website doesn’t do what you need it to do
  • removing frustration that the business system makes your job less productive

As you can see from the examples provided above, combining productivity and ease of use can relate to any number of web applications, business systems, marketing activity and brand experiences.

Delivery ROI Through The PRWD Acronym

By focussing on productivity metrics whilst removing difficulties for users when using a system, we deliver return-on-investment in a way which we have recently documented in a case study on User-Centered Design.

Top Tips For Lead Generation Pages

Wednesday, September 3rd, 2008

I have recently provided comments on one of Bryan Eisenberg’s articles over at Grokdotcom focused on optimising your lead generation pages.

This great article has prompted me to look at producing an article on our blog around the same subject, providing some insight into our methods of optimising our clients lead generation websites and pages.

Until this article is produced head over to Bryan’s article which I’m sure you will find provides some valuable insights and tips for your business.