Paul Rouke - Usability Professional » six sigma http://www.paulrouke.co.uk Usability Best Practice for E-commerce and Software Development Fri, 14 May 2010 18:55:30 +0000 http://wordpress.org/?v=2.8.4 en hourly 1 UCD and DMAIC for lean manufacturing process improvements http://www.paulrouke.co.uk/2008/05/27/ucd-and-dmaic-for-lean-manufacturing-process-improvements/ http://www.paulrouke.co.uk/2008/05/27/ucd-and-dmaic-for-lean-manufacturing-process-improvements/#comments Tue, 27 May 2008 16:49:52 +0000 Paul Rouke http://www.paulrouke.co.uk/2008/05/27/ucd-and-dmaic-for-lean-manufacturing-process-improvements/ We have recently begun a business streamlining and modernisation process with a client, and running alongside our standard User Centered Design (UCD) process we are adopting the DMAIC framework.

The DMAIC framework is an essential guide in conducting process improvement projects, and DMAIC is used by Six Sigma Black Belts. It is an acronym for Define, Measure, Analyse, Improve and Control.

What soon become clear when we conducted the pre-analysis of our clients business is that the combination of the UCD process and the DMAIC framework will provide us with an exceptional process improvement model which will deliver ROI on a complete range of Key Performance Indicators that will be affected during this project, from both our clients internal processes to their customers relationship with our client and their account management.

Below I have visualised how the UCD process and DMAIC framework will be used simultaneously by PRWD for this and many more clients.

How PRWD are implementing DMAIC and UCD for a client project

I’d be interested to hear of any other software development and usability companies who are using UCD and DMAIC together during projects to deliver lean manufacturing processes for your clients.

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